Monroe, LA-July 10, 2025 -Primary Health Services Center, Inc. ("PHSC") is notifying certain current and former patients whose personal information may have been involved in a recent network security incident. PHSC takes the privacy and security of information in its possession very seriously and sincerely apologizes for any inconvenience this incident may cause. This notice is intended to alert potentially impacted individuals of the incident, steps we are taking in response, and resources available to assist and protect individuals.
On or about December 4, 2024, PHSC detected it was the target of a data security incident. An unauthorized third party attempted to infiltrate our computer network. Upon detecting the incident, we moved quickly to secure our network environment and launched a thorough investigation. The investigation was performed with the help of independent IT security and forensic investigators to determine the scope and extent of the potential unauthorized access of our systems and any personal information. The forensic investigation determined that the unauthorized third party may have acquired certain data as a result of this incident. We then undertook a comprehensive review of the data potentially impacted in this incident to determine whether personal information may have been involved. After conducting a comprehensive review of the data potentially impacted in this incident, which was completed on June 2, 2025, we determined that the unauthorized third party may have acquired certain personal information as a result of this incident. PHSC is providing written notice to all impacted individuals. PHSC has no reason to believe that any individual's information has been misused as a result of this event. As of this writing, PHSC has not received any reports of misuse of information and/or related identity theft since the date the incident was discovered.
Again, we found no evidence that patient information has been specifically misused. However, the following information may have been potentially exposed to an unauthorized third party: name, Social Security number, and/or protected health information. Notably, the types of information affected were different for each individual, and not every individual had all of the above listed elements exposed.
Data security is one of our highest priorities. Upon detecting this incident we moved quickly to initiate a response, which included conducting an investigation with the assistance ofIT specialists and confirming the security of our network environment. We have also reviewed and enhanced our technical safeguards to prevent a similar incident.
The notification letter to the potentially impacted individuals includes steps that they can take to protect their information. In order to address any concerns and mitigate any exposure or risk of harm following this incident, PHSC has arranged for complimentary credit monitoring services and identity theft protection services to all potentially impacted individuals at no cost to them for a period of twelve months. PHSC recommends that individuals enroll in the services provided and follow the recommendations contained within the notification letter to ensure their information is protected.
For individuals seeking more information or questions about this incident, please call 1-833-380- 4912, Monday through Friday, 8:00 a.m. and 8:00 p.m. ET, excluding holidays.
Thank you for entrusting PHSC with your treatment needs. We value the security of the personal data that we maintain, and understand the :frustration, concern, and inconvenience that this incident may have caused. We look forward to continuing to provide high quality care to you, your family, and the PHSC community.
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